FAQ

Quick answers about Nova Endurance products, checkout, delivery, returns, and responsible recovery use.

Are the products for beginners or advanced athletes?

Both. Nova Endurance focuses on simple tools that fit warmups, post-workout recovery, mobility work, and everyday training routines.

How do I know which product is right for me?

Use your routine as the starting point. Foam rollers support mobility and muscle release, resistance bands support activation and strength work, massage tools support targeted relief, and nasal strips support easier airflow during rest or training.

Are product colors and packaging always identical?

We aim to show products accurately, but screen settings, production batches, packaging updates, and supplier availability can create small differences. The product function and order details shown at checkout remain the reference point.

When will my order be processed?

Most orders are prepared after payment confirmation and processed within 1-3 business days. During launches, holidays, or carrier peaks, processing can take slightly longer.

Will I receive tracking details?

Yes. When tracking is available, it is shared after the order leaves fulfillment. Tracking pages may take 24-72 hours to show the first carrier scan.

Can my items arrive separately?

Yes. Some products may ship from different fulfillment locations, so one order can arrive in more than one parcel. Split shipments do not change the shipping cost confirmed at checkout.

Can I change my order after checkout?

If your order has not shipped yet, contact us as soon as possible. Once fulfillment starts, changes may not be possible.

What should I do if something arrives damaged?

Contact us at gabichisia36@gmail.com with your order number, delivery details, and clear photos of the item and packaging. This helps us review the case quickly with the fulfillment or carrier team.

Can I return an item?

Unopened and unused items can usually be requested for return within 14 days of delivery, subject to product condition and applicable consumer rights. Hygiene-sensitive products may need to remain sealed.

Do you offer warranties?

Products should arrive as described and fit for normal use. If a product has a manufacturing issue, contact us with the details so we can assess the appropriate remedy under the policy and applicable law.

Do you provide medical advice?

No. Our products support general performance and recovery routines, but they are not a replacement for professional medical advice.

How should I use recovery products safely?

Start gradually, follow product instructions, stop if you feel unusual pain or irritation, and speak with a qualified professional if you are injured, pregnant, managing a condition, or unsure whether a product suits you.