Privacy

How Nova Endurance handles customer data, order information, service providers, marketing preferences, and privacy requests.

Scope

This privacy notice explains how Nova Endurance handles personal information when you browse the site, place an order, contact support, subscribe to marketing, or interact with our store services.

Information we use

We may use information such as name, email, delivery address, billing details, order history, product selections, support messages, device data, and checkout activity needed to operate the store.

Why we use it

We use personal information to process payments, fulfill orders, provide tracking, answer support requests, prevent fraud, maintain security, comply with legal obligations, improve the site, and send marketing where permitted.

Checkout and payment

Payments, fraud checks, checkout, tax calculation, and order management may be handled by secure third-party providers. We do not intentionally store full payment card numbers on this website.

Fulfillment partners

Shipping carriers, fulfillment partners, suppliers, and logistics services may receive the information needed to prepare, dispatch, deliver, and support your order.

Analytics and cookies

We may use cookies or similar technologies to keep the site functional, understand store performance, measure marketing, protect the checkout, and improve navigation. Browser settings may allow you to limit or block some cookies.

Marketing emails

If you subscribe or otherwise opt in, we may send product drops, recovery tips, offers, and store updates. You can unsubscribe from marketing emails at any time using the link in the message or by contacting us.

Legal bases

Where privacy law requires a legal basis, we rely on contract performance for orders, legitimate interests for store security and improvement, consent for optional marketing or cookies where required, and legal obligation for records or compliance.

Retention

We keep personal information only for as long as needed for orders, support, accounting, fraud prevention, legal compliance, dispute handling, and legitimate business records. Retention periods may vary by data type and legal requirement.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of your personal information. You may also withdraw consent where processing is based on consent.

International services

Some service providers may process information outside your country. When this happens, we expect providers to use appropriate safeguards required by applicable privacy law.

Security

We use reasonable technical and organizational measures to protect store data. No online service can be guaranteed completely secure, so customers should also keep account, email, and payment access protected.

Children

Nova Endurance is not directed to children. We do not knowingly collect personal information from children for marketing or account purposes.

Privacy requests

To make a privacy request, contact us at gabichisia36@gmail.com and include the email or order details linked to your request. We may need to verify your identity before acting on certain requests.